Understanding your health care benefits can be a challenge. You need to know what services are covered, which providers accept your insurance, which pharmaceuticals are the best value and where you can get them. With everything else going on in your life it’s enough to make your head spin; and when you’re billed for a service you thought was covered your head might just feel like it’s going to explode.

The answers to all those questions are, however, available to you. And by proactively addressing your concerns you can avoid any headaches, hassles and surprises that might arrive in your mail.

As a ACSHIC member, you’ve got a direct line to the answers you need — your personal Highmark Concierge service. This VIP treatment is a one-call resource for help with all your coverage questions. Your Highmark Concierge is available to discuss your benefits and address your concerns, including:

Understanding the Explanation of Benefits statements and other plan documents

Receiving preventive checkups at work and personalized recommendations

Exploring member discounts

In other words, it’s your lifeline. Just call the number on the back of your Highmark Blue Cross Blue Shield ID card and enter your identification number when prompted. You will be routed directly into the Concierge member service area, and will be on your way to peace of mind.